4 Steps to Develop Data-Driven HR and People Teams

We’ve looked back on the most popular skills that HR professionals have been learning in myHRfuture in 2020. The same pattern is emerging, that it’s not just technical skills that HR is focused on, but consulting and influencing skills as well. We’ve grouped the most in demand training into four themes. As talent executives plan to double their efforts in the next two years to upskill their HR teams in new capabilities, let this list be a guide to what’s trending in HR upskilling and how you might develop your HR and People teams.

How to Use Design Thinking in HR

There are many factors that are changing the way we approach human resources, from attracting and selecting talent, all the way through to talent development and retention. Whatever the external influences, the fact is that this change requires new applications in the way we think about our people and design our people management strategies. One of the most recent trends is Design Thinking, and how it can be used as a tool to understand and improve the customer experience of HR.

Customer Experience of HR, Design ThinkingGuest UserAugust 20, 2020Design Thinking, HR Strategy, Future of Work, myHRfutureComment

Five Ways HR Can Drive Greater Business Value

If there is one organisational function that is under enormous pressure today to catapult itself into tomorrow, it’s HR. The seismic impact of the pandemic on the profession has (once and for all) necessitated a digital transformation in HR. COVID-19 has provided HR the perfect opportunity to prove the function’s clear-cut business value. In this blog Hanadi El Sayyed shares five key ways that HR can drive more business value as we navigate this pandemic.

Tips to Drive Employee Engagement after a Crisis

The uncertainty and severity of Covid-19 has forced many organisations to take immediate steps to minimise the impact on the business. Out of necessity, responses have mainly focused on two major fronts – defensive practices and survival tactics; but as these measures take hold, we are increasingly seeing the impact on staff levels of engagement and morale. Addressing the impact of these changes and re-engaging with the workforce will be critical going forward.

How Rabobank Uses Continuous Listening to Understand Employee Sentiment During COVID-19

During the COVID-19 pandemic, the dialogue between employee and organisation is easily a one way ticket, with organisations sending a lot of information and guidelines to its remotely working employees. Listening to what your employees think of the current decisions and what they actually need, will help organisations tremendously in continuing their business. A sound understanding of employee needs improves wellbeing and employee experience. In this blog Alexandra Keunen, Tertia Wiedenhof and Martijn Wiertz discuss how Rabobank have used continuous listening to understand employee sentiment during the COVID-19 pandemic and 7 insights they’ve derived.

How can “Customer Perceived Value” (CPV) Inform the Customer Experience of HR?

Net Promoter Score (NPS) has established itself as a leading measure of the customer experience and is one that has been adopted by many companies. The concept suggested by NPS of customers as ‘promoters’ or ‘detractors’ is initially appealing, and one can see why a generation of business executives picked NPS as their engagement tool of choice. After all, who wouldn’t want a customer eagerly promoting your product for you? In this article Mark Hayton and Phil Mercy examine Nokia’s customer experience metric “Customer Perceived Value” and how it can be used to inform the customer experience of HR.

What is the Value Chain of Employee Experience Framework?

Previously, in part 1 of 4 of this series, Hanadi El Sayyed highlighted that the real success to improve the Employee Experience (EX) in an organisation lies in giving this mission a vision and then following a framework that will systematically help deliver results. She then anchored the purpose in Employee Advocacy (EA), defined what it is, in parts 2 and 3 explained why EA is essential and its advantages, and then explored how to institutionalise it. In part 4, Hanadi describes the second element to improve your employee experience – the value chain of Employee Experience Framework - that will help you deliver on your vision successfully.

Customer Experience of HRHanadi El SayyedFebruary 5, 2020Employee Advocacy, Employee Engagement, Employee ExperienceComment

How to Implement a Successful Employee Advocacy Program

In Part 1 and Part 2 of this series, Hanadi El Sayyed explained what Employee Advocacy is and why it should be the purpose of the employee experience. To have someone advocate your brand is very powerful, and when it’s your employees, the impact is compounded. Regardless of who is leading this program, whether HR, Communications, or Marketing or all of them combined, a structured approach is necessary to design, launch, and grow a successful employee advocacy program. In part 3, she explores the necessary elements to drive success of your advocate program.

Five Steps to Scale Employee Experience

Employee experience (EX) is pretty much the biggest topic in HR, and it's set to get even bigger in 2020. In a recent Digital HR Leaders podcast, Volker Jacobs joined David Green to discuss how employee experience can be scaled. In this extract taken from their conversation Volker and David discuss the five-step model to scale employee experience across large organisations, which looks at baselining your current employee experience, to crafting a roadmap and proofing your project to building a platform and the right agile team to successfully drive employee experience transformation within your organisation.

How Can Employee Experience Drive Business Value? Part 1

Improving the experience of employees is finally starting to be viewed as one of the most strategic things a company can do to drive value. In this four part series, Hanadi El Sayyed will explore the two key requirements to start improving employee experience within your organisation. The first 3 parts will dive into the vision – Employee Advocacy – its definition, why it is important and it’s advantages, best practices and how to institutionalise it. In the final part of the series, she’ll explore the Value Chain of Employee Experience Framework - which is aimed at helping you deliver on your vision successfully. So if you’re looking to improve the employee experience of your organisation this blog series is definitely worth a read.

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