Why Should HR and the Business Share the Same Definition of Employee Experience?

Employee Experience (or EX as it is known), continues to generate a lot of noise with organisations arguably putting increased focus on EX in the wake of COVID-19. Businesses know that people are one of their main assets, however meeting people’s expectations for the experiences they have at work is increasingly difficult. A move towards a more employee-centric approach to the experience of work requires a change in mindset across the enterprise. In this blog Caroline outlines why it’s important for the Business and HR to share the same definition of Employee Experience .

The Best HR & People Analytics Articles of June 2020

David Green’s selection of articles of the month for June is unsurprisingly dominated by Covid-19 and #BlackLivesMatter, but also features some fascinating pieces on D&I, the future of the workplace, ethics, how people analytics drives business value, employee segmentation, the curse of analytics maturity models, machine learning in HR and HR Tech.

What is the Value Chain of Employee Experience Framework?

Previously, in part 1 of 4 of this series, Hanadi El Sayyed highlighted that the real success to improve the Employee Experience (EX) in an organisation lies in giving this mission a vision and then following a framework that will systematically help deliver results. She then anchored the purpose in Employee Advocacy (EA), defined what it is, in parts 2 and 3 explained why EA is essential and its advantages, and then explored how to institutionalise it. In part 4, Hanadi describes the second element to improve your employee experience – the value chain of Employee Experience Framework - that will help you deliver on your vision successfully.

Customer Experience of HRHanadi El SayyedFebruary 5, 2020Employee Advocacy, Employee Engagement, Employee ExperienceComment

How to Implement a Successful Employee Advocacy Program

In Part 1 and Part 2 of this series, Hanadi El Sayyed explained what Employee Advocacy is and why it should be the purpose of the employee experience. To have someone advocate your brand is very powerful, and when it’s your employees, the impact is compounded. Regardless of who is leading this program, whether HR, Communications, or Marketing or all of them combined, a structured approach is necessary to design, launch, and grow a successful employee advocacy program. In part 3, she explores the necessary elements to drive success of your advocate program.

How Can Employee Experience Drive Business Value? Part 1

Improving the experience of employees is finally starting to be viewed as one of the most strategic things a company can do to drive value. In this four part series, Hanadi El Sayyed will explore the two key requirements to start improving employee experience within your organisation. The first 3 parts will dive into the vision – Employee Advocacy – its definition, why it is important and it’s advantages, best practices and how to institutionalise it. In the final part of the series, she’ll explore the Value Chain of Employee Experience Framework - which is aimed at helping you deliver on your vision successfully. So if you’re looking to improve the employee experience of your organisation this blog series is definitely worth a read.

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