While most companies are focused on improving the customer experience (CX) for all the right business reasons, the leading ones are discovering a secret ingredient that almost doubles the impact, the Employee Experience (EX). Research by Accenture and Forrester shows how companies that do EX and CX right, boost their profitability by 21% compared to 11% if the improvement is made to CX only. In this article, Hanadi El Sayyed looks at how HR can start making a positive contribution to the CX in their companies by wise adoption of technology.

Digital HRHanadi El Sayyed5 December 2019Future of Work, HR Technology, Work TechnologyComment

The Best HR and People Analytics Articles of November 2019

In his regular round-up of the best articles on People Analytics, HR Tech and the Future of Work for November, David features articles on Workforce Planning, building a People Analytics team, the veracity of personality assessments, new research on Employee Experience, guidance on running an ONA project and contributions from the likes of Josh Bersin, Frida Polli, Katarina Berg, Dawn Klinghoffer and Rob Cross. Enjoy and share some data-driven HR love with your network.

How can HR use Data & Analytics to Drive Change?

In this short bitesized learning video, taken from the course “How to Have Effective Data-Based Conversations”, Al Adamsen co-founder of Insight222 takes us through the data to change process and outlines how you can create work streams to support this framework within your organisation. Throughout this course Al helps you build the skills and confidence you need to better understand business problems while ensuring that the data and analytics in your projects lead to actionable outcomes. Whether you're a HR Business Partner or a HR Analyst it is important that you have an understanding of the data to change process to drive real business value from your People Analytics projects.

People AnalyticsGuest User29 November 2019Change Management, HR Data, Workforce PlanningComment

The Impact of Automation on Jobs and the Future of Work

John Boudreau joins David Green on this podcast to explore some of the themes and the concepts from his recent book, Reinventing Jobs. John is the Research Director for USC's Centre for Effective Organisations and Professor of Management and Organisation at the Marshall School of Business. In this blog post, based on an extract taken from their conversation, John and David discuss the four-step framework for reinventing jobs and optimising work from his book Reinventing Jobs, co-authored with Ravin Jesuthasan.

Digital HRGuest User27 November 2019Future of Work, Artificial Intelligence, People Analytics, Leadership, HR StrategyComment

How Strategic Workforce Planning adds Business Value

In her previous articles, Alicia Roach has examined the “what” of workforce planning the “why” you should care about and the “how” you successfully implement strategic workforce planning within your organisation. In this fascinating article she examines how strategic workforce planning adds business value. The primary reason that many business initiatives are not having the requisite levels of outcomes and impact comes down to two questions, the first “Does your organisation know what workforce is needed now?” and “What about in 3-5 years time?”. Throughout this article Alicia examines these two questions, in order to help us understand how strategic workforce planning, when done correctly can drive real business value.

Workforce PlanningAlicia Roach20 November 2019Strategic Workforce Planning, HR Strategy, Business ValueComment

The Best HR and People Analytics Articles of October 2019

In his regular monthly round-up of the best articles on people analytics, the future of work and data-driven HR, David features insights from companies like PepsiCo, Bayer, IBM, Huawei, Google, Unilever, Asana, JP Morgan and Bristol Myers-Squibb, and topics covering workplace design, Strategic Workforce Planning, ONA, Employee Experience, developing a data culture, ethics, diversity and much more.

David Green7 November 2019Comment

How do you Measure the Customer Experience of HR?

The argument for proactively managing the customer experience of HR (CxHR) is clear: organisations who successfully deliver on the ‘moments that matter’ can positively influence employee engagement. For the more transactional interactions with HR services, HR should deliver an ‘effortless experience’. By removing friction from transactional processes, we can safeguard employee productivity and avoid damaging employee engagement. So how do we measure the customer experience of HR?

Digital HR, Customer Experience of HRVolker Jacobs4 November 2019Digital HR, Customer Experience of HRComment

What Does Agile Mean to HR?

Agile isn't just for Tech anymore. It's transforming how organisations hire, develop and manage their people. It's also transforming how HR interacts with the workforce from doing things for employees to designing programs and technology with and for employees. In many ways agile is the backbone of efforts to design, understand and improve the employee experience. In this weeks episode of the Digital HR Leaders podcast David Green speaks to Anna Tavis a Clinical Associate Professor of Human Capital Management at New York University about what is required by HR to truly become an agile organisation and what it really means to be agile in today’s world.

Guest User31 October 2019Comment

Why Should You Use Python for People Analytics?

In this bitesized learning Ben Zweig explains how the tools being used in people analytics today are changing and why Python is becoming one of the more popular choices to analyse large sets of data. Throughout our online course Ben takes us through the basics of using Python and how you can use it for your people analytics projects, as well as teaching you some of the basic code that you need to get started.

People AnalyticsGuest User24 October 2019Python, HR AnalyticsComment

How to Use and Analyse Text from Employee Surveys

We increasingly expect a similar experience at work as that we enjoy as consumers. This coupled with advances in technology and the growth of people analytics has seen a surge of growth and innovation in the field of employee experience and surveys. These are just some of the areas David Green covers with his guest Sarah Johnson, Vice President of Enterprise Surveys and Workforce Analytics at Perceptyx, in this episode of the Digital HR Leaders podcast. Sarah is an IO psychologist who has been in the survey research space for 35 years and combines her wealth of experience with an exciting vision for the future.

Future of WorkGuest User23 October 2019Text Analytics, HR TechnologyComment