Posts in Digital HR
How do you measure the Customer Experience of HR?

The argument for proactively managing the customer experience of HR (CxHR) is clear: organisations who successfully deliver on the ‘moments that matter’ can positively influence employee engagement. For the more transactional interactions with HR services, HR should deliver an ‘effortless experience’. By removing friction from transactional processes, we can safeguard employee productivity and avoid damaging employee engagement. So how do we measure the customer experience of HR?

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How do you build a digital HR strategy?

HR needs a digital HR agenda that focuses on the few activities that generate the biggest business value in the new world of work. It also needs to change the way the function works, with an emphasis and focus on innovation. If not, HR is doomed to simply translate ‘digital HR’ as ‘a new HRIS’ – which is a high-risk undertaking, missing out on the great digital opportunities already on the table. In this blog post and short video, Volker Jacobs walks through the 9 areas that are critical in building a digital HR strategy.

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Navigating the hype and impact of AI in HR

In this post, Megan Marie Butler examines the key findings from a recent report on the impact of artificial intelligence in HR, where the authors examine the challenges, current innovation process, and some of the vendors that are using AI to disrupt HR practices. The post examines the four areas of AI life-cycle management: operations, data generation, machine-learning and decision-making.

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The Talent function: Three signs we’re entering a Golden Age

For a long time the HR and recruitment function has struggled to attract the best and brightest talent. That said, we’ve been on the cusp of some exciting change for some time and right now feels like the inflection point. Specifically, there are three linked trends which make me bullish: The HR and recruitment function is not only experiencing a paradigm shift, but also a technological and a talent revolution at the same time.

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