Posts in Customer Experience of HR
How can you Measure Organisational Culture?

The culture of an organisation can have a huge impact on employee morale, the profitability of a company, and recruiting efforts. Having a good company culture can inspire employees to be more positive and productive at work while improving retention rates. But the question arises as to how you measure company culture? This blog examines the difference in organisational culture and climate and the various ways you might go about measuring your company culture.

Read More
How do you Measure Employee Experience?

In an exclusive interview, HRTechX speaks to David Green about the impact that organisational transformation is having on the HR function. One of the key points that David raises, focuses on the impact that the 4th industrial revolution is having on organisational transformation. In a world where organisations are having to reinvent themselves constantly, it is essential that HR is able to understand and measure employee experience. In this article, we examine how to go about measuring employee and manager perceptions of HR.

Read More
The best HR and People Analytics articles of June 2019

In his monthly round-up of data-driven HR articles for June, David features case studies from Microsoft, Spotify and HSBC as well as insightful articles on how people analytics is helping shape initiatives around culture, employee experience, transformation and innovation. There’s also a special on the growth of AI in HR and featured authors include Laszlo Bock, Dave Ulrich, Dawn Klinghoffer, Katarina Berg, Lexy Martin and Thomas Rasmussen.

Read More
Happy Employees: The Key Factor for Growing Business Value?

Over the last two years, together with over 30 clients, Volker Jacobs and the TI People have spent their time and effort exploring Employee Experience - how to define and manage it. They have created a definition, a concept for the management and deployment of Employee Experience, and the underpinning technology to roll it out at scale. Given the tangible impact that Employee Experience can have on a business and the employees, the TI-People are interested to learn more about Employee Experience in your organisation in 2019.

Read More
Is it possible to show the Business Value of Employee Experience?

In this article Volker Jacobs, CEO of the TI People, breaks down the clear line of sight that can be drawn between Employee Experience and Business Value, through the CxHR model that the TI People co-created with 30 other organisations. He examines the importance of creating engaging experiences at the ‘Moments of Truth’ and an effortless experience of HR can potentially lead to more engaged employees, higher adoption of HR technology and an increase in productivity.

Read More
100+ Conferences to attend in 2019 on people analytics, the future of work and data-driven HR

In this article, David assembles the conferences taking place in 2019 where people analytics, employee experience, HR technology and the future of the week are the dedicated or central theme. There are over 100 conferences chronologically ordered by date and featuring events taking place all over the world from Fiji to San Francisco, and from London to Auckland.

Read More
How do you measure the Customer Experience of HR?

The argument for proactively managing the customer experience of HR (CxHR) is clear: organisations who successfully deliver on the ‘moments that matter’ can positively influence employee engagement. For the more transactional interactions with HR services, HR should deliver an ‘effortless experience’. By removing friction from transactional processes, we can safeguard employee productivity and avoid damaging employee engagement. So how do we measure the customer experience of HR?

Read More