Posts in Customer Experience of HR
What Does It Mean To Be A HR Business Partner Today?

In this online training course HRBP 2.0: The Data-Driven and Digital HR Business Partner , Dave Ulrich, discusses how the expectations for a HR Business Partner have shifted since the origin of the HR Business Partner over 20 years ago. Explaining that HR is not about HR, it’s about creating value for the key stakeholders we serve, and how the job of the HR Business Partner is not about doing the work of HR, such as building purpose and belonging, but is about doing work that helps the company win in the marketplace. In this short bitesized learning video, taken from the course, Dave Ulrich helps us understand what it means to be a HR Business Partner in today’s world.

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The Role of People Analytics in Employee Experience

70% of survey respondents in our recently published research, conducted in collaboration with TI People, agree that there has been an increasing interest in employee experience (EX) among business leaders since the start of the Covid-19 pandemic. The importance of frictionless and frustration-free employee experience is attracting more attention than ever before. There is, however, a risk that interest from business leaders will wane as the impact of the pandemic subsides. EX leaders must secure continued investment in the function by delivering business impact with employee experience today. In this blog we explore the role that People Analytics can play in supporting EX leaders demonstrate the value of EX to the business.

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Why Should HR and the Business Share the Same Definition of Employee Experience?

Employee Experience (or EX as it is known), continues to generate a lot of noise with organisations arguably putting increased focus on EX in the wake of COVID-19. Businesses know that people are one of their main assets, however meeting people’s expectations for the experiences they have at work is increasingly difficult. A move towards a more employee-centric approach to the experience of work requires a change in mindset across the enterprise. In this blog Caroline outlines why it’s important for the Business and HR to share the same definition of Employee Experience .

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How Has People Analytics Grown in Importance?

Our 2022 Insight222 People Analytics Trends research found that people analytics as a discipline has grown in importance. This is evident from the continued investment that global organisations are making in growing their people analytics functions. Our research also shows that the percentage of companies experiencing an increase in the size of their people analytics teams has increased yearly since 2020, with 65% having increased their team size in 2022.

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How do you Measure Culture and Organisational Behaviour?

Culture and organisational behaviour is the personality of a company seen through the eyes of the employees. Positive company culture improves company growth and success. So, a company often has a set of values that they operate under and in order to create a culture that enables value to be delivered to their customers, they should take steps to collect data on the effectiveness of their culture, and that is done with careful measuring. In this blog we explore how and why you should measure the culture of your organisation.

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How can you Measure Psychological Safety at Work?

Psychological safety is becoming widely known as a large benefit to companies. But the question comes as to whether your company has psychological safety - If it does, what level of psychological safety exists within the organisation and how effectively is it working for the company? To discover the answers to those questions, it is important to understand the means of measuring psychological safety This way, if you were looking to continue building or improving the level of psychological safety within your company you’ll know where to invest your time and effort. In this blog we explore how organisations can begin measuring psychological safety within their organisation and the steps they can take to build more psychologically safe environments that drive greater innovation and productivity.

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Three Top Tips to Increase your Business Impact as a HR Business Partner

As the role of the HR Business partner continues to evolve the need to build a develop new skills to support your organisation win in the marketplace is imperative. Being able to use analytics in HR to have data driven conversations with the business that drive actionable outcomes has never been more important. In this blog we explore three ways HRBP’s can drive greater business impact.

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How to Upskill HR and Build a Data Driven Culture

Not only do HRBPs need to develop their data literacy skills to help achieve the Chief HR/People Officer’s strategic goals, they also need to adopt the right mindset to foster a data-driven culture. By acting as key change agents for the entire HR function and by modelling a data-driven culture, HRBPs can influence decision-making processes in their organisation and fully unlock the value of people analytics for the business. Throughout this article, we explore three guiding principles for successfully building greater data literacy skills in HR as well as share how Insight222 can support you and your organisation to succeed in the digital age.

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3 Common Myths about using Employee Surveys to Improve Employee Experience

Organisations have significantly increased their focus on employee experience since the start of the pandemic. Recent research from Insight222 and TI People investigating the business impact of employee experience revealed that 70% of survey respondents agree that business leaders have shown more interest in employee experience since the start of the Covid-19 pandemic. The importance of frictionless and frustration-free employee experience (EX) is attracting more attention than ever before. In this article, we look at three common myths that companies get wrong about using employee surveys to improve employee experience, and how to address these.

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Six Ways to put HR Trends and Predictions in 2022 into Practice

The myriad of 2022 predictions are supremely useful for giving HR leaders a sense check, to ensure that their investments are targeting the most important elements for their function to thrive in the digital age. Similarly, HR professionals can use predictions to target their learning and development goals for the coming year, enabling them to keep a pulse on “what’s hot” in the field. In this blog, we take a look at a handful of HR’s 2022 prediction blogs and convert these insights into action, by guiding HR leaders to insights and models that can help inform their strategy in 2022, and HR professionals to resources to upskill in these areas.

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