Posts in Customer Experience of HR
Happy Employees: The Key Factor for Growing Business Value?

Over the last two years, together with over 30 clients, Volker Jacobs and the TI People have spent their time and effort exploring Employee Experience - how to define and manage it. They have created a definition, a concept for the management and deployment of Employee Experience, and the underpinning technology to roll it out at scale. Given the tangible impact that Employee Experience can have on a business and the employees, the TI-People are interested to learn more about Employee Experience in your organisation in 2019.

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Is it possible to show the Business Value of Employee Experience?

In this article Volker Jacobs, CEO of the TI People, breaks down the clear line of sight that can be drawn between Employee Experience and Business Value, through the CxHR model that the TI People co-created with 30 other organisations. He examines the importance of creating engaging experiences at the ‘Moments of Truth’ and an effortless experience of HR can potentially lead to more engaged employees, higher adoption of HR technology and an increase in productivity.

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100+ Conferences to attend in 2019 on people analytics, the future of work and data-driven HR

In this article, David assembles the conferences taking place in 2019 where people analytics, employee experience, HR technology and the future of the week are the dedicated or central theme. There are over 100 conferences chronologically ordered by date and featuring events taking place all over the world from Fiji to San Francisco, and from London to Auckland.

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How do you measure the Customer Experience of HR?

The argument for proactively managing the customer experience of HR (CxHR) is clear: organisations who successfully deliver on the ‘moments that matter’ can positively influence employee engagement. For the more transactional interactions with HR services, HR should deliver an ‘effortless experience’. By removing friction from transactional processes, we can safeguard employee productivity and avoid damaging employee engagement. So how do we measure the customer experience of HR?

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A maturity model for Employee Experience

Employee experience is the new battleground in the war for talent. How can HR design a compelling Employee Experience and manage it at scale? Our new EX maturity model offers an implementation roadmap and readiness diagnostic to help HR executives focus limited resources on the right actions and align with their digital HR strategy.

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How to use Design Thinking in HR

There are many factors that are changing the way we approach human resources, from attracting and selecting talent, all the way through to talent development and retention. Whatever the external influences, the fact is that this change requires new applications in the way we think about our people and design our people management strategies. One of the most recent trends is Design Thinking, and how it can be used as a tool to understand and improve the customer experience of HR.

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